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  • 작성자chrich777
  • 날짜2021.09.16
  • 조회수71

제목한국어로 전화 상담 가능한 찐 한국인을 찾고 있습니다.

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지역정보 ARCADIA / CA
회사명 Clever Care Health Plan
업종 사무직
연락처 833-808-8164

안녕하세요,

Clever Care Health Plan이란 메디케어 판매회사 입니다. 요새 배우 전원주씨가 전속모델로 광고해주시는 건강보험회사입니다.

시니어분들 상대로 HMO 메디케어 건강보험 관련 전화상담사, 찐 한국어 가능한 영주권 이상자를 찾고 있습니다.

고객 대부분이 한국분들이지만 미국회사입니다. 그렇기에 영어로 전화상담 내용을 간단히 작문할 줄 알아야하며, 컴퓨터 사용(워드, 엑셀)에 거부감이 없으신 분이시라면 경력없으셔도 지원 가능합니다.

위치는 아케디아(660 W. Huntington Dr. Arcadia, Ca 91007)에 있어요. 아케디아로 출근하셔야 하며, 10월~3월까지는 주말근무도 가끔 하셔야 합니다.

자세한 내용은 아래글을 참고해주세요.

관심 있으시다면, 영문이력서를 워드파일로 작성하셔서 이메일로 보내주세요. 이메일 주소는 christina.choung@ccmapd.com입니다.

더 궁금하신 점이 있으시다면, 833-808-8164로 전화하셔서 티나를 찾아주세요.

Position Title: Member Service Associate


Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off

• Vision insurance


Pay: $18~$20 / hour


Schedule:

• 8 hour shift

• Monday to Friday


About Clever Care Health Plan

Clever Care Health Plan is a newly founded Medicare Advantage health plan, will serve Medicare beneficiaries in Southern California. Our employees are passionate in providing best services to our members and healthcare providers. Two office locations are at Arcadia, Los Angeles county and Westminster, Orange county. To learn more, please visit CleverCareHealthPlan.com.


Job Summary


Member Services Representatives are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Services Representative is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.


Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.


Functions & Job Responsibilities

• Manage inbound and outbound calls, faxes, and emails in a call center environment

• Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care

• Responds efficiently and accurately to callers and explains possible solutions

• Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed

• Follows communication scripts when handling different topics

• Builds sustainable relationships and engages members by going the extra mile

• Keep records of all conversations in our central database

• Additional projects assigned by management



Qualifications

• High school diploma or equivalent, Bachelor’s Degree preferred

• At least 2 years customer service experience, preferably in healthcare management and/or a call center setting

• Bilingual in Korean required.

• Exceptional customer service skills, including verbal and written communication

• Strong active listening skills

• Ability to collaborate and be a team player

• Must be a quick learner

• Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call

• Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Type 60wpm preferred

• Must be willing and able to work weekends from October-March


Physical & Working Environment.


Typical Physical Demands.

Position requires a great amount of driving, sitting and standing. Some standing, stooping, bending or reaching is required. May require lifting up to 15 pounds. Requires manual dexterity sufficient to operate a computer, calculator and telephone. Requires normal range of hearing and vision. Requires the ability to type and file.


Typical Working Conditions.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. Work may be stressful at times. May occasionally work some irregular hours.





* DISCLAIMER
이곳에 게시된 글들은 에이전트 혹은 사용자가 자유롭게 올린 게시물입니다. 커뮤니티 내용을 확인하고 참여에 따른 법적, 경제적, 기타 문제의 책임은 본인에게 있습니다. 케이타운 1번가는 해당 컨텐츠에 대해 어떠한 의견이나 대표성을 가지지 않으며, 커뮤니티 서비스에 게재된 정보에 의해 입은 손해나 피해에 대하여 어떠한 책임도 지지 않습니다.

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