JOB POSITION NAME:

Customer Service Representative(Korean/English bilingual: 2 position)

Primary Responsibilities

• Receive inbound calls from Health Providers, Health Plans, and patients requesting status updates and information on Claims, Authorizations for Service, Eligibility for Service, and various other related Medical questions

• Provide information on eligibility for medical services

• Transfer calls to appropriate departments when applicable

• Identify, research, and resolve any issues regarding Claims, Eligibility, Authorizations for Service, ETC.

• Make outbound calls for follow up purposes when needed

• Recognize and alert management of inappropriate trends in customer calls

• Recommend process improvements

• Document all calls and actions in CLIENT COMPANY proprietary software

• Other duties as assigned

Required Skills and Abilities

• Fluency in Korean is a MUST

• High School Diploma, GED required. Associates degree preferred

• 2+ years of call center experience is strongly preferred

• 1+ year in medical or healthcare environment preferred

• High energy and goal orientated

• Problem solving and time management skills

• Brilliant verbal and written skills

• Proficient in Word, Outlook, Excel

• Positive attitude with great interpersonal skills

• Outstanding work ethic

• World-class customer service skills

• Ability to work Monday through Friday 8:00am – 5:00pm

More Good Reasons!

• 100% Employer paid employee medical coverage through Kaiser or Health Net

• Employer paid life Insurance

• Vacation time!

• Nine paid holidays!

• Profit sharing (at company discretion)

• 100% Company matching of employee 401K contributions, up to 1% of annual salary

• Monthly birthday celebrations where we bring in lunch!

Company Insights

Client Company provides operational, administrative and technical healthcare management

services to large physician organizations, government agencies, and health plans. CLIENT

COMPANY's clients include approximately 2,000 physicians and 75,000 patients in various

Independent Physician Associations (IPA). CLIENT COMPANY processes more than $100

million annually in healthcare claims and other medical reimbursements. CLIENT COMPANY's

clients are located all throughout the State of California. CLIENT COMPANY is a 33-year-old

privately owned company located in beautiful Long Beach, California and currently occupies

18,000 square feet of prime office space adjacent to the Long Beach Airport.

Our mission at CLIENT COMPANY is to offer flexible administrative healthcare services that

improves patient health, obtains profitability, maintains independence and achieves 5-Star

Quality. Our objective is trusted patient care with integrity. We proudly stand behind our core

values and are committed to Quality, Integrity, and Collaboration.

We are looking for a dynamic candidate to join our company whom has excellent work ethic, a

desire to contribute to company culture and innovation. This individual must also obtain the drive

to succeed and flourish within our organization. The majority of our supervisory and management

team have been promoted from within and it is our goal to continue the professional growth of

every team member. This is an excellent opportunity for someone seeking a career transition with

massive growth potential in the health care industry.

How to Apply

If you feel our company and the position would be a good fit for you, please forward your current resume

with an accompanying cover letter. The cover letter should identify why you feel you meet the qualifications

of this role, and what capabilities you would be able to bring to the position as well as AMM.

Resume to info@a2zreturnvalues.com