Bank of Hope / Contact Center 에서 같이 일하실 직원을 아래와 같이 모집하오니

한국어와 영어를 둘다 잘 하시는 분들의 많은 지원 부탁 드리겠습니다.

Job title: Contact Center Specialist I

Department: Deposit Operations

Full/Part Time Status: Full-time

Work Location: Gardena, CA

*Please send resumes to chrisychoi@gmail.com or

*Please apply through https://recruiting.ultipro.com/NAR1001NARB/JobBoard/13f4ecf9-2db0-40b8-bfc7-d831c72b6e32/Opportunity/OpportunityDetail?opportunityId=7d808ea9-5f6d-4000-8974-e28f880d3630

Education, Experience and Qualification:

Minimum high school diploma/graduated or higher required.

Minimum Years of Experience: 0-1 year

Combination of Experience and Education can meet the job requirements: Yes

Essential Duties and Responsibilities include the following:

1. Handles phone inquiries includes branch personnel and customers regarding any banking products and services

and operational issues in order to provide guidance.

2. Maintains a certain level of awareness in areas of regulatory compliance including BSA, loss prevention,

security matters and adherence to Bank’s policies and procedures

3. Comply with the Bank’s security program, including but not limited to:

• Review and comply with the End-User Computing Agreement

• Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.

• Be current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak,

identity theft, fraudulent activities, and computer security threats.

• Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer

4. Responsible for processing one or multiple functions of the following units:

Job Qualifications/ Requirements:

Communication skills:

1. Excellent written and oral communication skills; ability to communicate effectively and project a professional

image when giving and taking information in writing, in person, and over the phone.

2. Ability to respond effectively to the most sensitive inquiries or customer complaints.

3. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to

top management, employees, regulators, or board members.

4. Bilingual in English and Korean is strongly preferred

Reasoning Skills:

1. Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.

2. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal

with several abstract and concrete variables.