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  • 작성자Clevercare
  • 날짜2022.06.27
  • 조회수65

제목메디케어 전화 상담사, 한국어와 영어를 하시는 분을 찾습니다.

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지역정보 ARCADIA / CA
회사명 Clever Care Health Plan
업종 사무직
연락처 626-514-9119

Clever Care Health Plan is a Medicare Advantage health plan that currently serves Medicare (government-provided health insurance) beneficiaries in Southern California. We are committed to providing the best possible service to you and your health care providers.



• Health insurance that covers family members

• Life Insurance
• Long Term Disability Insurance
• Glasses & Dental Insurance

• 401(k) annuity
• 401(k) annuity matching
• Flexible spending account

• Paid leave

You must come to work from one of our Arcadia or Huntington Beach offices. The location is your choice.


< Job Description >

Where should I go to the oriental clinic or dentist? I need to go to the hospital, can you book a taxi? I got the bill, but I don't know what it says, can you explain? We answer questions such as, etc., and have conversations in Korean, so that the elderly can receive as many benefits as possible. Conversations should be briefly recorded in English, so please apply if you have some English skills and have no hesitation in using a computer.


If you are interested, please fill out your resume in English as a Word or PDF file and send it to us by e-mail. Email address is hr@ccmapd.com .

For more details, please refer to the article below.


Functions & Job Responsibilities

  • Manage inbound and outbound calls, faxes, and emails in a call center environment
  • Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care
  • Responds efficiently and accurately to callers and explains possible solutions
  • Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed
  • Follows communication scripts when handling different topics
  • Builds sustainable relationships and engages members by going the extra mile
  • Keep records of all conversations in our central database
  • Additional projects assigned by management


Qualifications

  • High school diploma or equivalent
  • Customer service experience preferred
  • Bilingual in English and Korean
  • Exceptional customer service skills, including verbal and written communication
  • Strong active listening skills
  • Ability to collaborate and be a team player
  • Must be a quick learner
  • Proficiency with Microsoft Office (Word, Excel, Outlook)
  • Must be willing and able to work weekends from October-March

* DISCLAIMER
이곳에 게시된 글들은 에이전트 혹은 사용자가 자유롭게 올린 게시물입니다. 커뮤니티 내용을 확인하고 참여에 따른 법적, 경제적, 기타 문제의 책임은 본인에게 있습니다. 케이타운 1번가는 해당 컨텐츠에 대해 어떠한 의견이나 대표성을 가지지 않으며, 커뮤니티 서비스에 게재된 정보에 의해 입은 손해나 피해에 대하여 어떠한 책임도 지지 않습니다.

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