Clever Care Health Plan

The Clever Care Health Plan is a Medicare Advantage health plan that currently serves Medicare (government-provided health insurance) beneficiaries in Southern California. We are committed to providing the best service to our members and healthcare provider partners.

Clever Care is hiring a temporary, full-time Community Center Associate who is bilingual (Korean and English). This position will be based at the Community Center in Koreatown, Los Angeles.

Job Description

The Community Center Representative works at one of Clever Care's Medicare Community Centers and provides customer service to Clever Care members and seniors in the community. You will represent Clever Care in the community and enhance and maintain the reputation of your company. This position will interact directly with customers and will also be responsible for some sales. They work with a passion to provide culture-aligned health care solutions to the seniors in our community, which is Clever Care's mission.

Schedule: 40 hours per week. Must be open to work on some Saturdays

Functions & Job Responsibilities

• Provide excellent customer service for the Community Center.
• Provide in-language support for members regarding their benefits and accessing care.
• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.
• Schedule and coordinate health events held at the community centers. This includes logistic and planning efforts.
• Responsible for communicating and coordinating general building repairs with Facilities Manager/Department.
• Maintain a proper inventory of equipment, center supplies and promotional/marketing items.
• Track and monitor traffic flow and utilization of services.
• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.
• Responsible for managing the use of space to host meetings and programs while ensuring safety and cleanliness.
• Identify and develop programs and activities that bring value and interest to the center by working closely with the community, Field Engagement and Sales team.
• Other duties as assigned.

Qualifications:

• Bachelor’s in Business, Marketing or Communications, or equivalent experience
• Minimum of one (1) year of customer service experience
• Minimum of one (1) year of experience in marketing preferred.
• Experience working in health care, non-profit organizations, or senior community preferred.
• Event planning or coordination is a plus.
• Experience working with an ethnically diverse population
• Life agent license and notary public license is a plus, however, training and licensing assistance will be provided to the right candidate.
• 
  

Skills:

• Bilingual in Vietnamese, Mandarin, Cantonese or Korean on a business level (reading, speaking and writing).
• Excellent customer service skills, experience serving the senior population a plus aAbility to present to small and large groups.
• Desire to help seniors by improving their access and understanding of their healthcare options.
• Planning event details and aspects – must be detail-oriented and positive.
• 
  
• Reliable, present, and dedicated.
• Strong organizational skills.

Wage Range

$20/hour - $22/hour

How to apply: E-mail

Send your resume to hr@ccmapd.com and the person in charge will contact you.

Clever Care Health Plan Inc. is an equal employment opportunity provider and our policy complies with all federal, state, and local laws prohibiting employment discrimination. Any qualified applicant may be eligible for employment.