제목전화 상담사, 한국어를 거침없이 하시는 분을 찾습니다.
|지역정보||ARCADIA / CA|
Clever Care Health Plan이란 메디케어 회사 입니다.
시니어분들을 위한 메디케어 건강보험을 운영하는 회사로, 미국에서 일하시는데 결격사유가 없어야 하며,
영어로 전화상담 내용을 멀티태스킹으로 동시에 기록하실수 있게 컴퓨터 사용이 아주 능숙하신 분이시라면
의료계통 및 전화상담 경력없으셔도 지원 가능합니다.
헌팅턴비치(7711 Center Ave. Huntington Beach, CA 92647) 혹은 아케디아(660 W. Huntington Dr. Arcadia, Ca 91007)로 출근하셔야 하며,
10월~3월까지는 주말근무도 가끔 하셔야 합니다.
예) 한의원이나 치과 어디로 가야해요? 카드 왜 결제가 안돼요? 청구서 받았는데 이게 머에요? 등등과 같은 질문에 답해드리고, 어르신분들이 최대한 혜택을 많이 받으실 수 있도록 전화를 통해 친절하게 찐 한국어로 대화를 나눌 수 있으면 됩니다.
관심 있으시다면, 영문이력서를 워드파일로 작성하셔서 이메일로 보내주세요. 이메일 주소는 firstname.lastname@example.org입니다. 자세한 내용은 아래글을 참고하시면 됩니다.
Job Type: Full-time
• 8 hour shift (8am~8pm 사이 8시간 근무, 추후 근무시간대 확정)
• Monday to Friday
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Pay: $18~ / hour, 경력에 따라 더 높게 받으실수도 있습니다.
Full Job Description
About Clever Care Health Plan
Clever Care Health Plan is a Medicare Advantage health plan currently serving Medicare beneficiaries in Southern California. Our employees are passionate in providing best services to our members and healthcare providers. We deliver on our commitment to our members’ health and well-being by offering plans that connect the benefits of Eastern and Western medicine. To learn more, please visit CleverCareHealthPlan.com.
Member Services Representatives are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Services Representative is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.
Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.
Functions & Job Responsibilities
Manage inbound and outbound calls, faxes, and emails in a call center environment
Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care
Responds efficiently and accurately to callers and explains possible solutions
Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed
Follows communication scripts when handling different topics
Builds sustainable relationships and engages members by going the extra mile
Keep records of all conversations in our central database
Additional projects assigned by management
High school diploma or equivalent, Bachelor’s Degree preferred
At least 2 years customer service experience, preferably in healthcare management and/or a call center setting
Bilingual in one of the following languages: Cantonese, Mandarin, Vietnamese and/or Korean.
Exceptional customer service skills, including verbal and written communication
Strong active listening skills
Ability to collaborate and be a team player
Must be a quick learner
Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
Proficiency with Microsoft Office (Word, Excel, Outlook)
Type 60wpm preferred
Must be willing and able to work weekends from October-March
What`s in it for you? Benefits!
A competitive compensation and benefits program.
Generous paid-time-off (PTO).
Ten paid holidays per year.
Medical, Dental and Vision(cover all of your family), Long-term disability. FSA
Excellent 401k saving plan, providing up to 4% match and employer contribution match is 100% immediately vested.
A work-life balance and much more!
Physical & Working Environment.
Typical Physical Demands.
Position requires a great amount of sitting and standing. Some standing, stooping, bending or reaching is required. May require lifting up to 15 pounds. Requires manual dexterity sufficient to operate a computer, calculator and telephone. Requires normal range of hearing and vision. Requires the ability to type and file.
Typical Working Conditions.
Work is performed in an office environment. Work may be stressful at times. May occasionally work some irregular hours.
Job Type: Full-time
Please confirm your email address.
High school or equivalent (Preferred)
$18~ per hour, depend on your experience.