JOBDESCRIPTION

TITLE

SMGSEATTLE PROVIDER OFFICE SUPPORT

JOB LOCATION

xxxx S. Tacoma Way #302, Lakewood WA98499 (1)

Second office will coming soon at NorthernSeattle area

POSITION SUMMARY

The Provider Relations Representative will serve asa Liaisonbetween health plan, providers, members and IPA.

RESPONSIBILITES-DUTIES

· Responsiblefor providing the initial orientation of newly contracted providers in theSeattle Area.

· Responsiblefor ongoing provider staff education and service visits

· Cereconsset-up and training

· Deliveryof CAPE forms, if necessary

· Maintainregular contact and site follow up with key providers

· Serveas a liaison to internally resolve complex issues

· Educateproviders on new protocols, policies and procedures

· Participate in and prepare for marketing events conducted byoutside organizations and/or events organized by the IPA

· Supports the IPA operations in proactive development ofeffective and collaborative relationships with all primary care and specialtycare providers to successfully service and retain business

· Responsible for organizing provider office orientation meetings

· Assists inestablishing strategic marketing plans to achieve corporate objectives forproducts and services.

· Develops andexecutes marketing programs to achieve stated objectives regarding revenue,profitability, and market share.

· Communicates withoutside advertising agencies on ongoing campaigns.

· Plans andoversees execution of promotional activities including print, electronic media,trade show, direct mail, point-of-purchase displays, and signage.

· Analyzesmarketing programs and adjusts strategy and tactics to increase effectiveness.

· Plans andconducts market research to identify opportunities for increased sales.

· Maintainscustomer database

· Providespost-event reports, analysis, and regular status reports on marketing programs.

· Plans, promotes,and executes sales meetings and community and goodwill events.

· Performs other duties as required

EDUCATION& EXPERIENCE REQUIREMENTS

· Fluency in Korean is aMUST

· Valid driver’s license with access to a personal vehicle.

· Demonstrateexcellent business development skills

· Knowledgeof Medicare managed care and/or Medi-Cal regulations, policies and procedures

· Demonstratestechnical and operational knowledge and expertise

· Cultivatespositive professional and interpersonal relationships with health plans,providers and IPA

· PreferredMinimum 2 years’ experience in the health care industry with a solid customerservice problem-solving background

· Excellentverbal and written communication skills

· Team-buildingand presentation skills

· Effectiveorganizational skills

· Balances responsibilities; Exhibits objectivity and openness toothers' views; Gives and welcomes feedback